Loyaltors®

HOW DOES IT WORK?

A) – Design the Questions

Are they happy with your offer? or not?… Why? What are your customers’ pain points? Design questions to understand your customers.

B) – Ask the Question

You will provide them with easy, fun, and anonymous means to give you answers to your questions. You will know WHAT, WHERE, WHEN and WHY by putting Smiley Terminals in front of them, both physical devices, as well as their matching electronic versions.
 

C) – Gather a lot of data

Very soon, you will see patterns appearing, actionable information that you can use to improve your customers’ experience.

D) – Analyze data, find answers

It’s time to understand the clues, cross reference the data with other variables from your business. Start drawing conclusions… is it the staff? or the store temperature? or the quality of the food? Perhaps they wait too long to be served, etc.

E) – Design improvements

Implement the improvements.

F) – Repeat the process

Repeat the cycle. For two reasons, mainly: you want to know that your changes are improving your customers’ experience and, since your business is in constant motion, you need to keep alert on your business to maintain high standards of satisfaction.
 
PICK YOUR TERMINAL

Happy or Not Analytics

Base your decisions on data. Stop the guesswork and use data to drive action where it counts most.  

Smiley Touch

The touchscreen feedback terminal lets you discover the ‘why’ behind your customer’s feedback. Understand root causes of satisfaction or dissatisfaction and connect it to the time and place to proactively improve your performance.  

 
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Smiley Terminal

The fun, fast, and friendly feedback terminal that lets you know if your customers are happy or not in seconds. Engaging, easy-to-use, and frictionless feedback with a simple press of a Smiley button. 

 

Smiley Digital

The digital companion to our physical Smileys gives you a seamless way to cover your online and in-location touch points. Measure customer satisfaction before, during, and after purchase.

 

Managed Package

 Includes the necessary Smileys and the right level of insights on customer experience designed for every business. It includes the continuous value-added services of an assigned team of experts. Easy scalable, and adapted to your current needs, full account management. 

 
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    COPYRIGHT © 2023 LOYALTORS MARKETING INC. – ALL RIGHTS RESERVED.

    SOME OF THE IMAGES ARE THE PROPERTY OF HAPPYORNOT LTD., USED WITH PERMISSION.

    LOYALTOR AND LOYALTORS ARE REGISTERED TRADEMARKS OF LOYALTOR MARKETING INC. OF BRITISH COLUMBIA, CANADA