Loyaltors®
Improve your customer experience
Take action to turn every customer into a fan and promoter of your brand.
Improve your Customers’ Experience with your brand. Whether you are in RETAIL, RESTAURANT or HOSPITALITY, you can improve your revenue by turning your existing clients into ambassadors of your brand. We provide Brand Strategy Consulting. We help our clients create their own base of loyal customers,
Happy customers & happy employees lead to better business
Listen to your customers’ and employees’ feedback continuously with HappyOrNot Smileys, and you will know exactly WHEN, WHERE and WHAT to act on.
Industry Wide Success
Over 4,000 clients around the world trust HappyOrNot to provide actionable data to improve customer experience in:
- Retail
- Restaurants
- Hotels
- Banking
- Facilities
- Other Services
HOW DOES IT WORK?
A) – Design the Questions
Are they happy with your offer? or not?… Why? What are your customers’ pain points? Design questions to understand your customers.
B) – Ask the Question
You will provide them with easy, fun, and anonymous means to give you answers to your questions. You will know WHAT, WHERE, WHEN and WHY by putting Smiley Terminals in front of them, both physical devices, as well as their matching electronic versions.
C) – Gather a lot of data
Very soon, you will see patterns appearing, actionable information that you can use to improve your customers’ experience.
D) – Analyze data, find answers
It’s time to understand the clues, cross reference the data with other variables from your business. Start drawing conclusions… is it the staff? or the store temperature? or the quality of the food? Perhaps they wait too long to be served, etc.
E) – Design improvements
Implement the improvements.
F) – Repeat the process
customer experience
Retail
Listen to your customers to understand why they buy or do not buy from you, optimize operations, and improve customer satisfaction to add more to your bottom line. To focus on impactful changes in your operation you need to understand what your customers and non-customers want and need.
Visitor Experience
Optimize visitor satisfaction. Learn about their pain points, what they like and dislike so you can be prepared for their next visit. Where applicable, secure funding by providing excellent visitor experience.
Employee Experience
Happy employees are loyal employees. Attract the best candidates, retain your best employees.
Services
In the service sector, experience is your product. A positive experience is essential to differentiate your organization from competitors, grow your profits, and achieve success.
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The Solution
Happy or Not Analytics
Base your decisions on data. Stop the guesswork and use data to drive action where it counts most.
Smiley Touch
The touchscreen feedback terminal lets you discover the ‘why’ behind your customer’s feedback. Understand root causes of satisfaction or dissatisfaction and connect it to the time and place to proactively improve your performance.
Smiley Terminal
The fun, fast, and friendly feedback terminal that lets you know if your customers are happy or not in seconds. Engaging, easy-to-use, and frictionless feedback with a simple press of a Smiley button.
Smiley Digital
The digital companion to our physical Smileys gives you a seamless way to cover your online and in-location touch points. Measure customer satisfaction before, during, and after purchase.
Managed Package
Includes the necessary Smileys and the right level of insights on customer experience designed for every business. It includes the continuous value-added services of an assigned team of experts. Easy scalable, and adapted to your current needs, full account management.
COPYRIGHT © 2023 LOYALTORS MARKETING INC. – ALL RIGHTS RESERVED.
SOME OF THE IMAGES ARE THE PROPERTY OF HAPPYORNOT LTD., USED WITH PERMISSION.
LOYALTOR AND LOYALTORS ARE REGISTERED TRADEMARKS OF LOYALTOR MARKETING INC. OF BRITISH COLUMBIA, CANADA