Loyaltors®
THE CASE FOR CUSTOMER FEEDBACK
Some of the common ways to collect customer feedback are surveys, live chat, sentiment analysis, customer reviews and social media. These methods can help you understand your customers’ needs, preferences, satisfaction, and loyalty. You can use customer feedback to improve your products or services, marketing strategies, customer service and brand reputation.
HappyOrNot is a customer feedback solution that uses terminals with four emoji-like buttons to ask customers to rate their experience. They provide an easy, fun and anonymous tool for customers to express their opinion, and a very powerful reporting system and analytics to understand data and act on it.
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